FAQs

Frequently Asked Questions

Quick answers to the questions we hear most often. Cannot find what you need? Get in touch and we will help.

About Our Signs

What can I customize?

Almost everything: the house number, the line of text along the bottom, and the color. Browse our collection of shapes and designs in the shop to find the style you like.

Can I use a language other than English on my sign?

Yes. We can accommodate most international languages, including English, French, German, Spanish, and Portuguese.

What are the signs made of?

Our signs are cut from recycled, high-quality 5mm Perspex acrylic. It is tough enough for any weather, non-toxic, and better for the environment. You can read more in our Material Safety & Sustainability Statement.

Will the sign hold up to weather and corrosion?

Yes. Perspex acrylic is water-resistant and scratch-resistant, and it is UV-protected so colors resist fading. Your sign stays bright and clear in all kinds of weather.

How is the sign powered?

Each sign has its own built-in solar panel and a 1500 lumens light output. It charges during the day and lights up after dark, with no external power source needed.

How do I install my sign?

Your sign comes with the hardware you need and clear instructions. Installation is simple and usually requires only basic household tools. For a step-by-step guide, see our Installation Instructions.

How can I reach customer service?

Our Contact Us page has all our contact details and support hours.

Ordering

How do I place an order for a custom sign?

It is easy. Choose a design from our collection, then on the product page enter your custom text, pick a color, and review your order details before checkout. Our support team can help at any step.

Why do similar products have different prices?

Price can depend on the materials, how the product is made, its color, and its shape. Promotions and stock levels can also affect pricing, which is common retail practice and never affects the quality of what we make.

Can I see a preview of my custom product before it ships?

We make each item to the details you provide, and it will look just like the pictures on our site. If you would like to see a preview, please contact us directly.

Do I need an account to order?

No, you can check out as a guest. An account does have perks, including faster checkout, easy access to your order status and history, and news about new releases and special offers.

Can I change or cancel my order?

You can ask for a change or cancellation as long as your order has not yet entered processing. Email us with your order number and what you need. We will do our best to accommodate you, and a canceled order is refunded in full. Orders that have already been packed or shipped cannot be canceled. We also reserve the right to accept or decline an order at any stage, even after confirmation or payment authorization. If we cancel an order after authorization, the amount charged goes back to your original payment method. See our Returns & Refund Policy for more.

Payments

Can I combine multiple discount codes?

No. Promotional and discount codes cannot be stacked with other offers unless an offer says otherwise.

Which currency do you charge in?

All transactions are in USD. If your card is issued in another currency, your card issuer will convert the total at its daily exchange rate when it processes the payment.

Which payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, and American Express. Payments are processed by Stripe. We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.

Is it safe to order online from you?

Yes. Your payment details are encrypted with SSL and sent straight to our payment processor, Stripe, for authorization. Your card details are not stored on our servers.

Shipping

How long until my sign arrives?

Personalized signs are typically ready to ship within 3–5 business days of your order, and we do not ship on weekends. Delivery time then depends on your location and the shipping method you choose. See the Shipping Policy for estimated times by region, or contact us for the most accurate estimate.

Where do my orders ship from?

We ship from a global network of warehouses and send your order from the one closest to your delivery address to get it to you faster.

Can I change my shipping address after ordering?

Yes, as long as your order has not shipped yet. Email us at [email protected] and we will update it.

How much does shipping cost?

Standard shipping is free on orders over $60. You can find all fees and options on our Shipping Policy page.

What if my item is damaged in transit?

Fragile items are packed in protective foam bags. If yours arrives damaged, take photos of the item and its packaging and contact us right away so we can find a solution.

How do I track my order?

We email you the tracking information once your order ships, typically about one day after shipment. Visit our Tracking Orders page for details.

Will I have to pay customs or taxes?

Prices on our website are shown in USD and exclude taxes. Your order may be subject to customs duties and taxes on arrival. These are set by your local customs office and are your responsibility. We are not liable for customs delays or extra fees. Your local customs office can give you more information.

Returns and Refunds

How do I return something?

If you are not happy with your purchase, contact us within 30 days of receiving your order. Give us your order number and the reason for the return, and our team will review it and send further instructions if the return is approved. Returned items must be in their original condition with the packaging intact. Our Returns & Refund Policy has the full details.

What if my item is defective, wrong, or damaged?

If you receive an incorrect, missing, or defective item, contact us within 7 days of receiving your order. Please include your order number, photos, and any helpful details, and we will work to fix it quickly.

How long does the return process take?

Processing a return can take up to 14 business days from the day we receive your items. We will email you once it is complete.

When will my refund arrive?

Refunds go back to your original payment method. For card payments, we send the refund to your card-issuing bank within 7-10 business days of receiving the returned item or the cancellation request. Your bank may need extra time to post it, so if you do not see the credit yet, please check with your bank or card issuer.