Tracking Orders

Track Your Order

We know you are excited to see your new house sign. Here is how to follow your package from our workshop to your front door.

Step 1: Look for Your Shipping Confirmation Email

Once your order has been produced and handed to the carrier, we send you a shipping confirmation email. It contains your tracking number and, in most cases, a link to follow your parcel. The email usually arrives about one day after shipping. If you cannot find it, check your spam or junk folder.

Our Shipping Policy lists the carriers we use and the estimated delivery times for each region.

Step 2: Check Your Parcel’s Status

• Open the tracking link in your confirmation email, or visit the carrier’s own website and enter your tracking number.
• You can also enter your number at 17track.net, a free service that works with many international carriers in one place.

Good to Know

• Tracking can take 2-5 business days to update. If your tracking says “no information available” right after you receive your number, that is normal. Please check again in a few days.
• Tracking may look stuck for a while. International parcels often pause between countries while they clear customs and change carriers. For US orders, once your package arrives in the country, it generally moves quickly to your door via USPS.
• Orders may ship in more than one package. Items from the same order can be sent separately and arrive on different days. You will not be charged extra shipping for this.
• Some free-shipping orders may have limited tracking. Not every service offers full tracking, depending on the shipping method.

Still Cannot Find Your Package?

If your tracking has not updated after 5 business days, or your delivery window has passed, email us at [email protected] with your order number and we will look into it right away. You can also visit our Contact Us page for support hours.