Returns & Refund Policy

Damaged, Incomplete, or Incorrect Items

If your house number sign arrives damaged, incomplete, or not as ordered, please email us right away at [email protected]. You can choose a full refund or a replacement, and either one comes at no additional cost to you. We may ask for photos of the damaged or incorrect product to help us resolve the issue. Please report problems within 7 days of receiving your order.

30-Day Satisfaction Guarantee

If the item you receive is nothing like what you saw on our website, you have 30 days from the day you receive it to request a return. We cannot accept return or refund requests for orders more than 30 days past delivery.

How to Request a Return and Refund

1. Contact us first. Email [email protected] with your order number and the reason for the return. This lets us process your refund properly.
2. Wait for approval. If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package.
3. Pay for return shipping. You are responsible for the cost of shipping the item back to us.
4. Send us your tracking number. After you ship the parcel, email us the tracking information. Without it, our warehouse cannot process your return, and we will not be able to issue a refund.

Please do not send items back before contacting us. A package that arrives without prior notice and a tracking number is hard for us to identify, which can delay your refund significantly or even make it impossible. If you send unwanted items to the wrong address without first getting return details from us, we cannot take responsibility for refunding or reshipping them.

What Must Be Returned

To qualify for a refund, send back everything from your order in its original packaging. This includes:

• the house number sign
• the solar panel with LED light
• the mounting hardware
• the receipt or proof of purchase
• any accessories, in the original shipping box

After We Receive Your Return

We will let you know once we have received and inspected your return and whether the refund has been approved. Approved refunds go automatically to your original payment method. Banks and card issuers may take a little extra time (about 1-2 working days) to post the credit. See our FAQs for more on refund timing.

Order Changes and Cancellations

Personalized products are made to order just for you and cannot be resold to anyone else. If you want to change or cancel your order, contact us within 24 hours of placing it. Once production has started, we are unable to change or cancel the order.

Questions about a return? Visit our Contact Us page or read our Shipping Policy.